# Service Hero AI > Service Hero AI builds AI receptionists: voice AI agents that answer a business's phone calls, connect to the CRM and scheduling system the business already uses, and book appointments while the caller is on the line. Businesses without a CRM or scheduling system can have one custom built. Service Hero AI is based in Chicago, Illinois, and works with businesses anywhere in the United States. ## What it does - Answers every inbound call, day or night, with a natural-sounding voice agent trained on the business's services, hours, pricing and common questions. - Handles interruptions and transfers the caller to a person when it matters. - Looks up callers in the business's existing CRM, saves call notes and keeps records current without manual entry. - Checks real availability and books appointments into the business's existing scheduling system during the call, then sends a confirmation. - Follows up on missed calls and unbooked inquiries by call or text, sends reminders, and respects do-not-call lists by default. - If a business has no CRM or scheduling system, Service Hero AI builds a custom one around how the business works and connects the agent to it. ## Who it's for Businesses that lose calls, leads or bookings when nobody can pick up the phone, and that want calls answered and work booked without hiring more front-desk staff. The site's sample calls show a real estate showing request and an internet-provider support call. ## How setup works 1. Tell us how you work: we learn your services, hours, pricing and the questions your callers ask. 2. We connect or build: we plug the agent into your CRM and scheduling system, or build a custom one if you don't have it. 3. Your phone line goes live: calls are answered, jobs are booked and records update on their own. ## Try it and contact - Website: https://serviceheroai.com/ - Call the demo agent: +1 (708) 900-0046 - Email: hello@serviceheroai.com - Talk to the agent in the browser or send a message: https://serviceheroai.com/#start ## Pages - [Home](https://serviceheroai.com/): what the AI receptionist does, how it connects to your systems, the three setup steps, and two sample calls with full audio and transcripts. - [Sample calls](https://serviceheroai.com/#sample): a real estate buyer inquiry and an internet support call, each with a full transcript.